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These terms set out what you agree to when you open and use your epicein138 account — covering how the platform operates, what actions are permitted, and how disputes or questions are handled. Access and eligibility depend on local law and are available only where local law permits.
By accessing any part of the platform — the game lobby, your account wallet, or the transaction history linked to payment methods like DANA, ShopeePay, and Bank Transfer — you confirm that you have read and accepted these terms in their current form. We update these terms when the platform changes materially; the version shown on this page at the time you log in is the version that applies to your session. We do not apply terms retroactively to completed transactions. Where a section of these terms conflicts with the laws of your local jurisdiction, the locally applicable rule takes precedence, and we will apply it accordingly. We ask that you check this page after any account notice we send, as a notice typically means a section has been revised. Your continued use of the account after a revision is published counts as acceptance of the revised terms. If you disagree with any revision, the correct action is to stop using the platform and contact our support team to discuss your account status. We handle these requests through the support route described further below on this page.
Not every part of your interaction with the platform falls under the same section of these terms. Understanding which area applies to your situation helps you direct questions to the right place and know what is governed by this policy versus external rules.
Your login credentials, session activity, and any account-level actions you take — including wallet top-ups via DANA or Bank Transfer — are covered directly by these terms. We govern what you may and may not do inside an active session.
Deposits and withdrawals processed through ShopeePay, DANA, and Bank Transfer are subject to both these terms and the individual rules of the payment provider you use. Where those rules differ, both sets apply in their respective areas.
Game content from studios available in the lobby — including titles from JDB, Joker, Microgaming, Spadegaming, and CQ9 — is governed by these terms for access rights. The individual rules of each studio apply to the mechanics of the games themselves.
Services that sit outside the platform — including your bank, your e-wallet provider, and any telecommunications service you use to connect — are not governed by these terms. We cannot accept responsibility for those providers' conduct or decisions.
These terms are not one-directional. You have specific options available to you at any point during your relationship with the platform. If something in your account record appears incorrect — a transaction amount, a session entry, or a wallet balance — you can raise a correction request through the support channel. We review submitted corrections against our transaction logs and respond with the outcome. You also have the right to ask what account data we hold about you; submit this request in writing via our support contact form and we will respond within the timeframe required by applicable local rules. Where you believe a term has been applied incorrectly to your account, you can escalate the question. Start by contacting support with the specific term reference and the transaction or session involved. Escalation beyond our team depends on the rules of your local jurisdiction.
Your full transaction and session history is accessible after login in the account dashboard. Cross-reference any entry you have a question about before contacting support — having the date and amount ready speeds up the review.
Name, contact details, and payment method records can be updated through the account settings page. Some changes require identity verification; the fields on that page show which ones do.
If you are uncertain how a specific term applies to your account or transaction, contact us directly. State the section number and describe your situation so our team can give you a specific answer rather than a general one.
For issues that cannot be resolved through the standard account page — including disputes about a payment processed through Bank Transfer — our support team handles these through the contact routes listed in the support section of this page.
When a question about these terms cannot be resolved by reading this page, there are three direct routes to our support team. Each channel handles policy and account questions; use the one that suits your situation.
Open the live chat icon from any page inside your account to connect directly with a support agent. Provide your account reference and the specific term or transaction you are asking about so the agent can pull the correct records.
For written records of a policy dispute or a formal correction request, email our support address listed on the contact page. We respond in writing so you have a reference copy of the outcome, which is useful if the matter involves a DANA or Bank Transfer transaction.
The Help Centre inside your account dashboard contains indexed answers to common policy questions. Search by the term topic — account closure, wallet limits, transaction disputes — before opening a direct contact request to see if your question is already answered.
These terms cover how we hold and use information connected to your account. We collect session data, wallet activity records, and the payment details you submit when using DANA, ShopeePay, or Bank Transfer. That data is used to operate your account, verify transactions, and respond to support requests. We do not sell account data to third parties. Cookies on the platform are used to keep your session active and to remember your account preferences between visits; you can manage cookie settings through your browser. Account security obligations fall on both sides: we maintain access controls on our infrastructure, and you are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately through the live chat route and we will place a temporary hold on the account while we review.
We hold transaction records and account activity logs for the period required under applicable local rules. After that period, data is removed unless an open dispute requires it to be retained. You can ask about your specific retention period through the support contact form.
Session cookies are required for the account to function correctly. Analytics cookies are optional; the cookie preference panel in your account settings lets you adjust which non-essential cookies are active without affecting your ability to log in or make transactions.
The account settings page shows the security options available to you — including how to update your password and how to review recent login activity. Follow the instructions on that page; do not share your credentials with anyone, including people claiming to represent our support team.
If you want to request a change to how we handle your account data — for example, a correction to a stored payment reference for ShopeePay or Bank Transfer — submit the request in writing via the email support channel. We confirm receipt and provide a written response.
These questions cover the situations we hear about most often when account holders review the terms. If your question is not here, contact support directly with the specific section or transaction reference you need clarified.
These terms apply from the moment you access your account and remain in effect throughout your use of the platform. A revised version takes effect as soon as it is published on this page; continued use of your account after that point means you accept the revision.
Where any section of these terms conflicts with the applicable law in your jurisdiction, the locally applicable rule takes precedence. Access and eligibility depend on local law and are available only where local law permits. Contact support if you need clarification on a specific section.
Yes. Raise the dispute through the live chat or email support channel. Provide the transaction date, the amount, and the payment method — DANA, ShopeePay, or Bank Transfer — and we will cross-reference against our records. Both these terms and the payment provider's rules apply to the outcome.
Submit a written request through the email support channel on the contact page. We respond within the timeframe required under applicable local rules. Your transaction history and session records are also accessible directly inside your account dashboard after login.
If you do not accept a revised term, stop using the platform and contact our support team to discuss your account status. Continuing to use the account after a revision is published is taken as acceptance. We do not apply revised terms retroactively to transactions already completed.
Studio content from JDB, Joker, Microgaming, Spadegaming, and CQ9 is accessible through the lobby under these terms, which govern your access rights. The rules specific to individual game mechanics within those titles are set by each studio and apply to the gameplay itself, not to your account.