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This page explains what data epicein138 collects when you use our platform, how we use it, and what choices you have over your own information. Coverage applies where local law in Indonesia permits access to our service.
When you open an account with us, we collect the registration details you provide — your name, email address, and the contact information needed to verify your account. When you use a payment method such as DANA, ShopeePay, or Bank Transfer to fund or withdraw from your wallet, we record the transaction reference and method type so your account history stays accurate and your wallet balance is correctly maintained. We do not store full payment credentials; those are handled by the payment provider directly. We also collect technical data — device type, browser session, and IP region — to keep your account accessible and to detect unusual access patterns. This data is used only for account operation, support resolution, and service improvement. We do not sell your personal data to third parties. Where we share data with service partners — such as payment processors or identity verification services — we do so only to the extent needed to complete the service you requested. Retention of your account data continues while your account remains active; you may request review or deletion through the contact route shown at the bottom of this page. Availability and exact obligations depend on local law and the eligible region in which you access our service.
Transaction references from DANA payments are logged to your account history. We do not store your DANA credentials or PIN.
ShopeePay transfer records are tied to your account wallet so your balance reflects each confirmed transaction accurately.
Bank Transfer references are held in your transaction log. Account name matching is used for verification purposes only.
Not every part of your interaction with our platform falls under the same data rules. This section draws the boundary clearly so you know which activities this policy directly governs and which involve separate terms or third-party providers.
Login activity, session data, and account profile fields are fully within this policy's scope. We record access events to protect your account from unauthorised entry.
Payment references from DANA, ShopeePay, and Bank Transfer are covered here. The payment provider's own privacy terms also apply to data processed on their side.
Your interaction with game lobbies, session length, and feature usage within the platform falls under this policy. Game studios such as JDB, CQ9 and Microgaming supply content; they do not receive your personal account data.
Links or services that take you outside the epicein138 platform — including external payment pages or identity checks — are governed by those providers' own policies, not ours.
You have practical options when it comes to the personal data we hold for your account. Reviewing your records is the first step: your account dashboard shows the transaction history and profile details we hold. If any detail is incorrect — a name spelling, a contact address — you can update it directly in the account settings section, or raise a correction request with our support team if the field is locked after verification. Raising a question about how a specific piece of data is used is handled through our support contact route; we respond to data questions through the same channel as general account queries. If you want to request that your account data be deleted, you need to submit that through our support contact — deletion requests are reviewed against any outstanding account balance or open transaction before they are processed. These rights apply where local law in Indonesia supports them and where you are accessing our service from an eligible region.
Open your account dashboard after login to see the transaction history, session log and profile data we hold for your account.
Profile fields can be updated in account settings. For locked fields set during verification, contact our support team with the correction you need.
If you want to know why a specific piece of data was collected or how it is used, send the question through our support contact route and we will address it directly.
Deletion requests are handled via support. We review outstanding balances and open transactions before processing; the steps are shown when you submit your request.
For any question about how your data is handled — whether it is a correction, a deletion request, or a question about a specific transaction record — the routes below are where to start. We aim to address data-specific questions through the same support channels as account queries. Response timing depends on query volume; data questions are not handled on a separate fast-track, but they are logged and addressed in order.
Open the chat icon from any page on the platform. Identify your query as a privacy or data question so it is routed correctly from the start.
For written data requests — corrections, deletion, access — use the help desk form in your account settings. This creates a logged record of your request.
If a DANA, ShopeePay or Bank Transfer record in your account does not match your own records, raise it through the transaction dispute path in your wallet section.
Data handling at epicein138 is built around keeping your account accurate and your session secure. We use cookies to maintain your login state across a session and to remember your language and display settings — not to track you across other websites. Account security is managed through session tokens that expire when you log out or after a period of inactivity. We do not share your account data with game studios like JDB, Spadegaming or CQ9; those providers supply game content to the platform but have no access to your personal profile or wallet records. Retention of your data is tied to account activity — inactive accounts are subject to our standard retention schedule, which is shown in the full policy terms accessible from your account settings.
Cookies on this platform maintain your login session and display preferences. They are not used to track your activity outside the epicein138 platform or to build advertising profiles.
Session tokens expire on logout and after inactivity periods. If you access your account from a new device, you will be asked to confirm your identity through the verification step shown at login.
Account data is retained while your account is active. The retention schedule for inactive accounts is shown in the full policy terms, accessible from your account settings page after login.
Correction and deletion requests are submitted through support. We confirm receipt and provide a reference number so you can follow up if your request takes longer than expected to process.
If your question is not covered in the sections above, check the entries below. These are the questions we receive most often about data, access and account records.
We collect the name, email address and contact details you enter during registration. After your account is active, we also record session data and transaction references for each payment method you use, including DANA, ShopeePay and Bank Transfer.
No. Game studios supply content to the platform but do not receive your personal account data, wallet records or transaction history. Data sharing is limited to what payment processors and identity verification services need to complete a specific transaction you initiated.
Open your account dashboard after logging in. The transaction log, session history and profile details we hold are shown there. If you need a fuller account data summary, submit a request through the help desk form in account settings.
Profile fields you entered during registration can be updated in account settings. Fields locked after identity verification require a correction request submitted to our support team, along with the specific detail that needs updating.
Closing your account triggers a review of any outstanding balance or open transaction first. Once cleared, your account data is subject to our standard retention schedule. The timeline and process are shown when you submit a deletion request through support.
Yes, for the data we hold — meaning transaction references and wallet records on our side. Your payment provider, whether DANA, ShopeePay or a bank, also applies its own privacy terms to data processed through their systems. Both sets of terms apply.